Generally you are responsible for your own return if it's your reason ( i.e. fitting, style, preference etc.) or unless otherwise covered by *manufacturer or courier's policies. If it's our reason/fault, we are responsible for return and other return related cost.
*We currently do not offer free return. However, depending on the product/the manufacturer's policy and other event/case by case basis we do provide free return label. Therefore, please first contact us for return/exchange by email. Shipping fees are not refundable.
Please contact us first to initiate the return/exchange for instructions and return to our US location(s).
- Return Window: Our policy lasts 14 days** from the delivery. If 14 days have gone by since your purchase delivery and you have not initiate your return by contacting us, unfortunately we can’t offer you a refund or exchange.
- Return Eligibility: Your item must be unused, unworn, unwashed and in the same condition that you received it. It must also be in the original packaging and re-sellable condition. Underwear, lingerie, swimwear are not returnable. Some custom made orders are not returnable.
- Defective, Damaged or Wrong Items Received: Contact us within 48 hours from the item delivery with clear photo evidence.
- Restocking Fees due to incorrect shipping address: In case of delivery failure, return to sender due to incorrect/invalid/unsafe shipping address provided by the customer, there will be 15% a restocking fees for shipping & handling fees applied to the refund. Customer is responsible to provide correct and valid shipping address and resolve delivery issues occurred at the delivery location. Merchant is unable to correct shipping address once order is shipped or investigate delivery failure due to such address error unless its merchant's fault and order related.
- Lost Item In the Mail - Once confirmed of item lost in the mail, we will start a mail loss claim after 30-60 days non-delivery from shipped depending on each courier's policy with record/evidence i.e. tracking history / courier correspondence and reship items that are lost in the mail upon customer's consent unless customer request refund instead. We will communicate to customer for such incidents to complete order fulfillment and delivery.
We are a small business and we ask you not to overuse return policy and be mindful and reasonable.
To view full return policy, please click link at the bottom of the check out page.