27b4d33dd8fbbef97261d43b9c2fe3f4 yandex-verification: 19f79f9a50a26039 RETURN POLICY – watereverysunday

RETURN POLICY

Generally you are responsible for your own return if it's your reason. 

Such as i.e. size, fitting, style, preference etc. or unless otherwise covered by *manufacturer or courier's policies. If it's our reason/fault, we are responsible for return and other return related cost. 

 

* We currently do not offer free returns, as we already cover the initial order shipping (free for U.S. orders and international orders over $25). However, depending on the product, manufacturer’s policy, or case-by-case circumstances, we may provide a free or low-cost return label when possible. Please contact us by email first for the return/exchange process. All paid shipping fees are non-refundable. Please note that returns are often a direct loss to online merchants and small businesses like us.

Generally Germany, Canada and other hard to ship countries are not covered for free returns by manufacturers due to high shipping cost and each country's packaging policy. Please inquire.

 

 

How to Initiate Return:

Please first Contact Us by email to info@watereverysunday.com to initiate the return/exchange with your order number within 14 days from the item delivery scan date and for instructions and return to our US location(s) or other locations. 

Please read our return window and other information below before you initiate your return.



 

Return Request Window:

  • Our policy lasts 14 days** from the delivery. If 14 days have gone by since your purchase delivery and you have not initiate your return by contacting us, unfortunately we can’t offer you a refund or exchange. 

         **Post marked. If multiple shipments, the last item delivery

 

Return Package Acceptance Window:

  • You must return your item within 14 days (post marked/drop off at courier) from your return initiation / approval or "Return by" date indicated in our return instruction email, and generally return must be received by us no later than 30 days from the return request/approval date. No refund will be issued for return package received after the above indicated return window. 



Return Eligibility: 

  • Your item must be unused, unworn, unwashed and in the same condition that you received it. It must also be in the original packaging (see section below - item returned loose section for details) and re-sellable condition.

 

  • Item(s) returned with visible sign of wear and tear (not by simple trying on), stains, washed, damaged or altered by customer and not in re-sellable condition will be refused/rejected and the item(s) will be returned back to the customer without refund.
  • Item(s) returned loose and unprotected without the factory sealed original plastic package or our logo bag. Also Item(s) returned excessively unzipped, unbuttoned and unfolded after trying on, requiring us to refold and repack will be charged 15% of restocking & repacking fee. Please do not keep our logo bag. Be respectful of other's property.


Non-returnable Items: 

  • Underwear, lingerie, swimwear are not returnable unless stated otherwise in the item page.
  • Some custom made orders are not returnable. 
  • Clearance/Flash and Final Sale marked items are not returnable.


Defective, Damaged or Wrong Items Received:

  • Contact us within 48 hours from the item delivery with clear photo evidence. In case of damaged or tempered package received, please take photos of clear photos of before and after opening the package. 


    Restocking Fees/Non-refundable orders due to incorrect shipping address:

     In case of delivery failure, return to sender due to incorrect/invalid/unsafe shipping address provided by the customer, there will be 15% a restocking fees for shipping & handling fees applied to the refund for returned package. In case of confirmed permanent package/item loss due to incorrect shipping address, no refund will be issued. Customer is responsible to provide correct and valid shipping address and resolve delivery issues occurred at the delivery location. Merchant is unable to correct shipping address once order is shipped or investigate delivery failure due to such address error unless it's merchant's fault and order related. Merchant is not responsible for customer's mistake that incurred our business loss.


    Unclaimed or Undeliverable Packages:

    It is the customer’s responsibility to track their shipment and arrange for timely pickup, delivery once the courier or merchant issues a shipment notification or provides delivery/pickup instructions. If a package is not collected within the courier or post office’s holding period and is returned to us, re-shipping will require additional postage. If the package cannot be re-shipped, the resulting business loss will be considered due to customer negligence.

    • Domestic Orders: We can re-ship the order once it is returned, subject to additional shipping charges. If the customer chooses to cancel, a 15% restocking and handling fee will be deducted from the refund.

    • International Orders: Due to high return shipping costs, customs handling, and the risk of loss or damage during the return process, unclaimed packages are considered a final sale and are non-refundable. In such cases, the order will be treated as a completed transaction.

     

      Lost Item In the Mail:

      • Once confirmed of item lost in the mail due to logistics/courier issue, we will start a mail loss claim after 30-60 days non-delivery from shipped depending on each courier's policy with record/evidence i.e. tracking history / courier correspondence and reship items that are lost in the mail upon customer's consent unless customer request refund instead. We will communicate to customer for such incidents to complete order fulfillment and delivery.

      Refund:

      • Refund is issued to the original method of payment as a form of reverse of the original payment transaction. You will be notified of the refund from our system via email. Refunds are issued automatically when order or item cancellation happens. Please allow 3-5 business days for your refund to be posted to your account from the refund notification and depending on your bank/credit card company's processing time.

         

        Buyer Abuse: 

        • Buyer Abuse, Friendly Fraud & Fraudulent Claims

          We take buyer abuse, friendly fraud, and fraudulent activity seriously. This includes, but is not limited to, wardrobing (wearing or using items before returning), bracketing (ordering multiple sizes, colors, or styles with the intent to return most or all items), breakage or damage (intentionally damaging items or causing damage through use before requesting a return or refund), and false claims without proof (submitting claims without providing the required photographic evidence as outlined in our return policy).

          Our system uses fraud analysis, order history, and claim pattern tracking to identify abusive or high-risk activity. If such activity is detected, we reserve the right to report the incident to your credit card company, bank, PayPal, and other payment processors; notify e-commerce platforms and marketplaces, including TikTok, Shop, Google, Facebook, and others where your purchase was made; and refuse service to customers with a history of high-risk activity, friendly fraud, chargebacks, or excessive and abusive return behavior.

          These measures are necessary to protect our business, comply with security requirements, and follow the policies of the platforms through which our products are sold.

        We are a small business located in the US and we ask you not to overuse return policy and be mindful and reasonable. 


        To view full return policy, please click link at the bottom of the check out page.