RETURN POLICY

Generally you are responsible for your own return if it's your reason. 

Such as i.e. size, fitting, style, preference etc. or unless otherwise covered by *manufacturer or courier's policies. If it's our reason/fault, we are responsible for return and other return related cost. 

*We currently do not offer free return. However, depending on the product/ manufacturer's policy and other event/case by case basis, we do provide free return label. Please contact us first by email for return/exchange process. All paid shipping fees are not refundable.

Generally Germany, Canada, Australia and other hard to ship countries are not covered for free returns by manufacturers due to high shipping cost and each country's packaging policy. Please inquire.

 

How to Initiate Return:

 

Return Request Window:

• Our policy lasts 14 days** from the delivery. If 14 days have gone by since your purchase delivery and you have not initiate your return by contacting us, unfortunately we can’t offer you a refund or exchange. 

         **Post marked. If multiple shipments, the last item delivery

 

Return Package Acceptance Window:

• You must return your item within 14 days (post marked/drop off at courier) from your return initiation / approval or "Return by" date indicated in our return instruction email, and generally return must be received by us no later than 30 days from the return request/approval date. No refund will be issued for return package received after the above indicated return window. 

Return Eligibility: 

• Your item must be unused, unworn, unwashed and in the same condition that you received it. It must also be in the original packaging (see section below - item returned loose section for details) and re-sellable condition.

• Item(s) returned with visible sign of wear and tear (not by simple trying on), stains, washed, damaged or altered by customer and not in re-sellable condition will be refused/rejected and the item(s) will be returned back to the customer without refund.

• Item(s) returned loose and unprotected without the factory sealed original plastic package or our logo bag. Also Item(s) returned excessively unzipped, unbuttoned and unfolded after trying on, requiring us to refold and repack will be charged 15% of restocking & repacking fee. Please do not keep our logo bag. Be respectful of other's property.

Non-returnable Items: 

• Underwear, lingerie, swimwear are not returnable unless stated otherwise in the item page.
• Some custom made orders are not returnable. 
• Clearance/Flash and Final Sale marked items are not returnable.

Defective, Damaged or Wrong Items Received:

• Contact us within 48 hours from the item delivery with clear photo evidence. In case of damaged or tempered package received, please take photos of clear photos of before and after opening the package. 

• Restocking Fees/Non-refundable orders due to incorrect shipping address: In case of delivery failure, return to sender due to incorrect/invalid/unsafe shipping address provided by the customer, there will be 15% a restocking fees for shipping & handling fees applied to the refund for returned package. In case of confirmed permanent package/item loss due to incorrect shipping address, no refund will be issued. Customer is responsible to provide correct and valid shipping address and resolve delivery issues occurred at the delivery location. Merchant is unable to correct shipping address once order is shipped or investigate delivery failure due to such address error unless it's merchant's fault and order related. Merchant is not responsible for customer's mistake that incurred our business loss.

Lost Item In the Mail:

• Once confirmed of item lost in the mail due to logistics/courier issue, we will start a mail loss claim after 30-60 days non-delivery from shipped depending on each courier's policy with record/evidence i.e. tracking history / courier correspondence and reship items that are lost in the mail upon customer's consent unless customer request refund instead. We will communicate to customer for such incidents to complete order fulfillment and delivery.

Refund:

• Refund is issued to the original method of payment as a form of reverse of the original payment transaction. You will be notified of the refund from our system via email. Refunds are issued automatically when order or item cancellation happens. Please allow 3-5 business days for your refund to be posted to your account from the refund notification and depending on your bank/credit card company's processing time.

 

Buyer Abuse: 

• We take buyer abuse and fraudulent orders seriously. When captured by our system's fraud analysis, order history in a repeated pattern, false statement, evidence and claims, we have a right to respond and report to your credit card, bank companies and appropriate authorities for security reason and required by, and also PayPal, TikTok, shop, google, facebook, Pinterest, and other sales and social media channels as per their policies where your purchase is made. We have a right to refuse customers with high risk of buyer abuse, fraudulent, chargeback and excessive returns. 

To view full return policy, please click link at the bottom of the check out page.